Government work.
Just ask.
Nagerik helps citizens complete government services over WhatsApp, voice and AI — without portals, queues, or confusion.
Nagerik
online · WhatsApp
Built on India's public digital infrastructure
The problem
The internet simplified commerce. Government workflows stayed broken.
We've built UPI-grade rails for payments. But the workflows that actually run civic life — certificates, registrations, transfers — still feel like 2008.
Jurisdiction confusion
Citizens don't know which office, ward, or panchayat handles which service.
Portals assume literacy
Government UX is built for people who read English and understand workflows.
Middlemen everywhere
Most workflows still depend on agents charging ₹100–₹500 per task.
Repeated uploads
The same Aadhaar, the same proof, the same form — uploaded again and again.
Language barriers
Services exist in English. Citizens think in Kannada, Hindi, Tamil, Telugu.
Queues and waiting
A simple certificate still costs a half-day off work for most families.
How it works
Three steps. No portals.
Ask in WhatsApp or voice
“Apply for caste certificate.” “Which office handles my khata transfer?” In Kannada, Hindi or English.
AI resolves intent + jurisdiction
The workflow engine maps your request to the right service, office and forms — using geo intelligence, not guesses.
Application completed
Auto-filled, validated, submitted. A human partner steps in only when the workflow truly needs one.
Architecture layers
Geo intelligence
Built on India's most actionable civic geo-intelligence stack.
Nagerik inherits geo infrastructure originally built for Zamindarr — combining official maps, jurisdiction layers, and service boundaries into a unified, AI-readable system.
“Most portals ask citizens to figure out jurisdiction manually. Nagerik already knows.”
GPS → jurisdiction
Resolve any coordinate to the correct ward, taluk, panchayat and revenue office.
Civic + land overlays
Merged official map layers — survey numbers, BBMP wards, taluks, gram panchayats.
Office routing
Every service mapped to the actual office, officer and counter that handles it.
Lower rejection rates
Right office + right form + right docs — reducing the #1 cause of rework.
Reusable across services
One geo brain powering certificates, registrations, transfers and tracking.
BBMP Ward 150 · Bommanahalli · Nadakacheri Office
Early signals
We started in queues, not conference rooms.
Before writing a line of code, we stood outside government offices and asked citizens what hurts. Then we asked the agents who help them.
30+
Citizens interviewed outside Bangalore One
12
Service-agent partnerships in conversation
₹250
Avg. paid per service to middlemen today
3
Workflow categories validated end-to-end
“I just want someone to tell me which office to go to.”
“Half my customers don't need me to draft anything — they need me to navigate the portal.”
“If you can deliver the printed certificate to my shop, I'll send you every customer.”
What we're building toward
An AI operating system for public services.
Voice-first governance
Call a number. Speak in your language. Done. No app, no install.
AI agents complete applications
Autonomous workflows that draft, validate, and submit on your behalf.
30-minute document delivery
Printed certificates handed to your door, Blinkit-style, via partner network.
Proactive citizen alerts
Renewals, eligibility, deadlines — the government reaches you, not the other way around.
Why now
The infrastructure layer finally exists.
For fifteen years India quietly built the rails. Nagerik is what gets built on top.
- 2010
Aadhaar
Identity for a billion.
- 2016
UPI
Payments became free and instant.
- 2017
DigiLocker
Documents, portable and verifiable.
- 2020
API Setu
Government APIs, finally programmable.
- 2022
WhatsApp scale
500M+ Indians on a single chat surface.
- 2024
LLM maturity
Conversational AI good enough for civic workflows.
- 2025
ONDC + Stack
Open networks for everything else.
Team
Operators, not consultants.
Three people who've built real things in India before. Bengaluru-based, founder-led.
Kubra Noor
Co-founder
Building Nagerik from the citizen-side in. Spent the early days standing in queues, not slide decks.
Shaista Noor
Chief of Staff · Operations
6+ years across strategy, operations, planning, GTM and execution. Turns ambiguity into shipping.
Mohammed Ismail
Technical Founder
Founder of Advista, GoAIMEX and Dhanda Studio. AI systems, workflow automation, retail and procurement infra. Has been building operational businesses since school.
India shouldn't need agents
to access public services.
We're piloting in Karnataka with a small group of citizens, agents and partners. Come build with us.
Starting with Karnataka. Expanding across India.